Qnap plex media server не работает

Заблокирован сервер Plex и настройки сервера? Вот как можно решить эту проблему!

Часто после изменения пароля Plex вы будете заблокированы на сервере Plex . Наиболее распространенное сообщение, которое можно увидеть в этой ситуации: « У вас нет разрешения на доступ к этому серверу ». Это может произойти в других случаях, например, когда вы удаляете сервер формы устройства или, что еще хуже, он все еще содержит недействительный токен, который используется для аутентификации. Это можно решить с помощью ряда шагов по устранению неполадок.

Те, кто не знает о Plex, это программа клиент-сервер, которая позволяет вам передавать потоковые медиа-файлы из центрального расположения или с вашего ПК/Mac на любое другое устройство.

Возвращаясь к устранению неполадок Plex Permission, у Plex есть « Доступ к специальным настройкам сервера », который хранится в операционной системе. Это должно быть исправлено.

Заблокирован сервер Plex и настройки сервера

Исправление для ОС Windows

Важные настройки любого приложения хранятся в реестре Windows. Прежде чем мы попросим вас отредактировать реестр, рекомендуется создать резервную копию реестра и восстановить его на случай, если что-то пойдет не так. Для этого вам понадобятся права администратора.

Нажмите WIN + R, чтобы открыть окно «Выполнить».

Введите regedit и нажмите ввод.

Перейдите к следующей клавише:

Найдите эти записи, нажмите control и выберите все из них. Нажмите кнопку удаления.

• PlexOnlineHome
• PlexOnlineMail
• PlexOnlineToken
• PlexOnlineUsername

Запустите ваш Plex Media Server.

Исправление для Linux на Windows

Если вы используете Linux в Windows 10 и используете клиент Linux для Plex Media Server, вам необходимо отредактировать файл Preferences.xml в главном каталоге данных Plex Media Server.

Обычно он доступен по адресу:

$ PLEX_HOME/Библиотека/Поддержка приложений/Plex Media Server/

Для Debian, Fedora, CentOS, Ubuntu он находится по адресу:

/var/lib/plexmediaserver/Библиотека/Поддержка приложений/Plex Media Server/

Примечание. Это решение применимо и к стандартной установке Linux.

Выйти из Plex Media Server

Перейдите в это место и создайте копию файла Preferences.xml. Используйте команду копирования Linux CP.

Далее откройте файл в стандартном текстовом редакторе.

Удалите следующие пары атрибут/ключ из файла Preferences.xml:

Сохраните отредактированный файл.

В случае каких-либо серьезных проблем замените отредактированный файл резервной копией, а затем снова выполните шаги.

Восстановите доступ к вашему Plex Media Server

Теперь, когда вы отредактировали значение, вам просто нужно вернуться на свой Plex Media Server.

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Support Articles

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QNAP NAS Community Forum

Plex Server — remote access problem

Plex Server — remote access problem

Post by leejunwoo » Sat Aug 04, 2018 5:21 pm

Currently, I’m using QNAP TS-253B with Netgear’s Nighthawk R8500.
QNAP is connected as 802.3ad(Link Aggregation) with R8500.

Frequently, Plex Server is switched unreachable.
(Plex Server is updated to latest 1.13.5.5291 and QTS version is 4.3.4.0644 Build 20180710)

I set QNAP as DMZ or port-forwarding(80, 8080, 32400. ) and enabled UPNP.
There is no problem to access QNAP through the web from outside.
And within QNAP(through the virtualization), I also checked accessibility by using canyouseeme.org.

I wonder what is the problem.
QNAP ?, Netgear ?, PLEX ?

Would you help me if anyone solved these problem ?

Re: Plex Server — remote access problem

Post by mdhwoods » Mon Aug 06, 2018 8:34 pm

Re: Plex Server — remote access problem

Post by Don » Mon Aug 06, 2018 10:45 pm

The first thing to always do when troubleshooting network issues is to use 1 nic and no link aggregation.

What does this mean?

Read the Online Manuals and use the forum search feature before posting.

Use RAID with external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

Submit bugs and feature requests to QNAP via their Helpdesk app.

NAS: TVS-882BR | F/W: 4.5.2.1566 | 40GB | 2 x 1TB M.2 SATA RAID 1 (System/VMs) | 3 x 1TB M.2 NMVe QM2-4P-384A RAID 5 (cache) | 5 x 14TB Exos HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-663 | F/W: 4.5.4.1741 | 16GB | 2 x M.2 NMVe QM2-2P RAID 1 (cache) | 5 x 4TB RAID 5
Apps: Boinc, DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS3, Entware, DLstation, VS, +

Re: Plex Server — remote access problem

Post by leejunwoo » Wed Aug 08, 2018 5:50 pm

It is reachable internally.
Problem is occurred from accessing from outside(By using Dynamic DNS).

Stop and restart did not solve these problem.
After restart, «Enabling remote access» did not been cleared.

Strange things is that Plex server can be reachable without any action.

Re: Plex Server — remote access problem

Post by leejunwoo » Wed Aug 08, 2018 7:08 pm

The first thing to always do when troubleshooting network issues is to use 1 nic and no link aggregation.

What does this mean?

Okay, I’ll try to change network configuration.
But, strange thing is QNAP remote access has no problem.

«Plex server is switched to unreachable» means plex server is not reachable through the «plex.tv» even though plex server is running properly.

And, I understand that DMZ setting is dangerous.
So, I disabled DMZ and configured port-forwarding within router’s setting.
(80, 8080 for QNAP access and 32400 for plex server)

With this configuration, Accessing QNAP has no problem but sometime plex server is not reachable.

Is this problem related with Link aggregation ?

Re: Plex Server — remote access problem

Post by Don » Wed Aug 08, 2018 7:28 pm

Why are you forwarding 80 and 8080? You are opening your system up to being hacked.

Don’t know if it is link aggregation until you try what I told you to try.

Read the Online Manuals and use the forum search feature before posting.

Use RAID with external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

Submit bugs and feature requests to QNAP via their Helpdesk app.

NAS: TVS-882BR | F/W: 4.5.2.1566 | 40GB | 2 x 1TB M.2 SATA RAID 1 (System/VMs) | 3 x 1TB M.2 NMVe QM2-4P-384A RAID 5 (cache) | 5 x 14TB Exos HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-663 | F/W: 4.5.4.1741 | 16GB | 2 x M.2 NMVe QM2-2P RAID 1 (cache) | 5 x 4TB RAID 5
Apps: Boinc, DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS3, Entware, DLstation, VS, +

Re: Plex Server — remote access problem

Post by leejunwoo » Wed Aug 08, 2018 8:56 pm

Don wrote: Why are you forwarding 80 and 8080? You are opening your system up to being hacked.

Don’t know if it is link aggregation until you try what I told you to try.

The reason forwarding 80 and 8080 is for accessing QNAP from outside.
After solve the problem, I’ll block all the forwarded port without 32400. ^^

I changed the configuration regarding Link Aggregation. Only 1 adapter is connected to the router.
But, it does not solve the problem. «plex.tv» still does not access my plex server.
And direct connection( http://QNAP IP:32400/web/) also does not respond.
It takes too long time to connect 32400 port.

Re: Plex Server — remote access problem

Post by Don » Wed Aug 08, 2018 10:39 pm

Read the Online Manuals and use the forum search feature before posting.

Use RAID with external backups. RAID will protect you from disk failure, keep your system running, and data accessible while the disk is replaced and the RAID rebuilt. Backups will allow you to recover data that is lost or corrupted, or from system failure. One does not replace the other.

Submit bugs and feature requests to QNAP via their Helpdesk app.

NAS: TVS-882BR | F/W: 4.5.2.1566 | 40GB | 2 x 1TB M.2 SATA RAID 1 (System/VMs) | 3 x 1TB M.2 NMVe QM2-4P-384A RAID 5 (cache) | 5 x 14TB Exos HDD RAID 6 (Data) | 1 x Blu-ray
NAS: TVS-663 | F/W: 4.5.4.1741 | 16GB | 2 x M.2 NMVe QM2-2P RAID 1 (cache) | 5 x 4TB RAID 5
Apps: Boinc, DNSMasq, PLEX, iDrive, QVPN, QLMS, MP3fs, HBS3, Entware, DLstation, VS, +

Re: Plex Server — remote access problem

Post by leejunwoo » Thu Aug 09, 2018 2:28 pm

Of course, I’ve already have PlexPass and configured port forward correctly.
Problem is remote access is not working suddenly.

I just downgraded Plex Server from 1.13.5.5292 to 1.13.0.023.
Until now, remote access is working properly.

There are some comments about remote access in case of using 1.13.4.5251.
https://forums.plex.tv/t/plex-constantl . ess/284944

Thank you for your comments.

Re: Plex Server — remote access problem

Post by SJSQNAS » Sat Sep 22, 2018 11:00 pm

My problems with remote access we’re solved when I replaced isp modem with own modem/router.

Sent from my Moto G (5) Plus using Tapatalk

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Support Articles

If your Plex app is not finding or connecting to your Plex Media Server, please first ensure that:

1. You are running a current version of the Plex Media Server. Check our Downloads page for the latest version.
2. You’ve signed into the Plex Media Server using your Plex account
3. Your app is signed in and connected to your account

Related Page: Plex Downloads
Related Page: Sign in to Your Plex Account

General Troubleshooting

Here are some general troubleshooting steps you can take:

• Ensure you have the current version of Plex Media Server installed
• Ensure that Plex Media Server is actually actively running
• Verify that your Server is listed on your Devices page
• Disable any VPN on your computer or router
• Disable any proxies being used on your computer or router
• Make sure you aren’t requiring secure connections on the server while using an app that doesn’t support them (see below)

Once you’ve checked those:

1. Sign out of your Plex account in both the app and Plex Media Server
2. Sign in to your Plex account in the Server
3. Then sign into your account in the Plex app

Depending on whether your app is local or remote to the Server, there are also other things to check. If you continue to have an issue, then posting details in our support forums will be the best resource for you. See the Related Page information for additional information you can gather.

App and Server Are on the Same Network

When both your Plex app and Plex Media Server are on the same local network:

• Make sure both the Server and app are on the same subnet of the network

Tip!: Make sure the subnet mask (netmask) is set correctly, so that the devices are actually treated as being on the same subnet.

App Is Remote from the Server

If your app is not on the same network as your Plex Media Server:

• Ensure that Remote Access has been successfully enabled for the Server

Related Page:

Can’t Access Server Settings

In some cases, you may find that the Server entry doesn’t appear for you under Settings in the web app and thus you can’t try to sign in to the Server. This often occurs when you’re not yet signed in on the Server and you’re using the hosted Plex Web App.

1. Load the “bundled version of Plex Web App” on your Server computer using http://localhost:32400/web or http://127.0.0.1:32400/web , for instance
2. Sign in to the Plex Web App
3. Access the Server settings and sign in to the Server

Once you’ve done that, your Plex Media Server should appear when using the hosted Plex Web App, too.

Using a Third-Party App That Cannot Sign In

Starting with version 1.1.0 of Plex Media Server, security improvements were made to help protect users. Basically, if you are signed in to Plex Media Server, then apps accessing the server must also be signed in.

In rare cases, you may have an old, deprecated app that does not support signing in such as LG’s “Media Link” or “Smart Share” apps. To allow such apps to access your Plex Media Server, you will need to make a specific exception for them.

1. Find out the local IP address of the device on which the app is running. You will typically be able to find this in the device’s system settings.
2. In your Plex Web App, go to Settings > Server > Network .
3. Enter the IP address from step one into the List of IP addresses and networks that are allowed without auth setting and save.

Some third party apps also cannot connect if you have added a security PIN to your account. If you need to remove your Account PIN you can do that on your Account Info page.

Third-party clients also generally cannot connect via secure connections. See the Secure Connections information below for more details.

Secure Connections

By default, the Plex Media Server will prefer to use secure connections for apps that support them. Not all apps support connecting securely, though. You should make sure you aren’t unintentionally blocking unsupported apps.

1. Check if your app supports secure connections
2. If the app is not supported, make sure that you have the Secure connections server setting set to Preferred (not Required)

Tip!: Most Plex apps that support secure connections will be set by default to not connect to servers that are not available securely. So, you should make sure that you do not set the server’s Secure connections setting to Disabled , in that case, or else the app will not be allowed to connect.

Related Page: How to Use Secure Server Connections
Related Page: Network

DNS Rebinding

Some routers or modems won’t allow DNS Rebinding by default, which can affect or even prevent an app from being able to connect with a Plex Media Server on the local network. For most users, this won’t be an issue, but some users of more advanced routers (or those provided by some ISPs) may run into issues.

Similarly, some DNS providers (such as your ISP) may prevent DNS Rebinding.

See the How to Use Secure Server Connections in our How to Use Secure Server Connections article.

Antivirus or Security Software Interference

In a small number of cases, we’ve seen users with antivirus or security software that interfered with things in such a way as to cause an app to be unable to connect with Plex Media Server.

Some possible causes (though this is not an exhaustive list):

• Security software on computer
• Antivirus software on computer
• Proxy (on computer or network)
• VPN

Software known to have caused issues previously:

Please see the “Possible Solutions” information in the following article for additional details.

VPN on the Plex Media Server Computer

The platforms on which some Plex apps run don’t allow us to actively scan the network to try and find available Plex Media Servers. Other platforms don’t allow direct communication to any private IP (e.g. any IP on your local network). Among others, the PlayStation, Smart TVs, and Xbox apps are affected by these restrictions.

That means we have to get connection information in another way, which is provided when both the Plex Media Server and the app sign into your Plex account. This is accomplished because your Plex Media Server will send its private and public IP address to plex.tv, which can then be retrieved and used by the Plex app to find servers.

When using a VPN (Virtual Private Network), the IP information can be incorrect because of the VPN and thus the Plex app doesn’t have the correct/necessary information to be able to find your Plex Media Server and connect.

What You Can Do

Essentially, you want to make sure that your VPN isn’t interfering when your Plex Media Server sends the connection information to plex.tv.

1. Disable the VPN
2. Launch Plex Media Server
3. Ensure that the Server successfully signs in under Settings > Server > General
4. Enable the VPN

When You Should Do It

You should take the above steps whenever new connection information would be sent to plex.tv, which includes:

• Launching or restarting the Server
• Signing in to the Server
• Whenever your computer experiences a network change (e.g. a laptop switching from wired to wireless connection)

To vote if this article was helpful, please sign in with your plex account.

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