HP Solution center stopped working without flash
01-12-2021 02:31 PM
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Scanner will not work without flash. Solution center will not run.
01-12-2021 02:38 PM
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Welcome to the HP Community .
Reminder to those reading :
Do NOT respond to vermin who post phone numbers or email addresses.
HP does not post phone numbers or email in Community messages.
Flash Player is permanently disabled as of 12-Jan-2021.
The HP Solution center software is based on Flash:
A couple of possible solutions for Scan ( might work with a «ScanJet» )
HP Scan and Capture — Microsoft Store (formally Windows Store) — Requires Windows 8 or higher
HP Scan Extended apparently still works for scanning and does not include a requirement for Flash.
The Caveat: HPSE is perhaps dependent on the Full Feature Software (previously «HP Solution Center»).
HP Scan Extended
- Download-Save-Install >HP Scan Extended
- HPSE is a subset an older Full Feature Software suite.
- HPSE features are very similar to the HP Scan Software released after 2015.
- Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software. The Full Feature Software for your printer should be installed before installing and using HPSE.
- OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click HPScan.exe > Select Pin to Taskbar
- Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
- Right-Click HPScan.exe > Select Pin to Start
- HP S can E xtended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). Might include OCR (Save as Editable Text).
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website — We are not a business group of HP..
Our Community is comprised of volunteers — people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click » Accept as Solution» .
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перестал запускаться «Центр решений HP»
01-15-2021 08:05 AM
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Принтер старенький, работал еще недлю назад.
Винда 10-я 64
Чтобы он заработал откопал в свое время статью, что нужно софт сканера, ставить в режиме Исправления проблем совместимости, всме ставилось и сканировалось.
но Центр решений HP во время запуска использует флэшь..
Решение описано [B][URL=https://support.hp.com/ru-ru/document/c02067956]в статье[/URL][/B]
но оно не работает, потому что не работует..
Как обойти, кто нибудь может посоветовать
Сам процесс сканирования можно открыть нажимая кнопки на сканере, но как то не удобно..
01-15-2021 08:14 AM
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Hi there! Thank you for visiting our English HP Support Community!
We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.
Thank you for your understanding.
01-17-2021 03:13 PM
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Hello, after the end of support for the flash player, the HP Solution Center stopped starting
The printer is old, it worked a few days ago.
Windows 10 64
To make it work, in due time, I dug up an article that the scanner software is needed, put it in the Fix compatibility problems mode, it was set and scanned.
but HP Solution Center uses flash during startup.
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How do I run HP Solution Center without Flash Player
01-13-2021 04:36 PM
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I cannot open the HP solution center icon after uninstalling flash player. What is the solution to this since flash player is no longer available?
01-13-2021 05:03 PM — edited 01-15-2021 10:42 AM
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Edits — Content Update
First, the main issue — Solution Center is based on Flash.
Flash is gone and is never coming back.
The GUI that opens the main Solution Center software menu depended on Flash.
Welcome to the HP Community .
Reminder to those reading :
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
Flash Player is permanently disabled as of 12-Jan-2021.
The HP Solution center software is based on Flash:
Some of the possible solutions for Scan.
Start Scan using HP Scan executable.
You might be able to simply start HP Scan / Scan using the program executable.
The old Solution Center Scan software is located in «Digital Imaging»
C:\Program Files (x86)\HP\Digital Imaging\bin\
C:\Program Files\HP\Digital Imaging\bin\
Double-Click on File name / executable: hpiscnapp.exe
HP Scan and Capture — Microsoft Store (formally Windows Store) — Requires Windows 8 or higher
Nice features and worth a try.
HP Scan Extended
- Download-Save-Install >HP Scan Extended
- HPSE is a subset an older Full Feature Software suite.
- HPSE features are very similar to the HP Scan Software released after 2015.
- Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software. The Full Feature Software for your printer should be installed before installing and using HPSE.
- OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click HPScan.exe > Select Pin to Taskbar
- Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
- Right-Click HPScan.exe > Select Pin to Start
- HP S can E xtended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). Might include OCR (Save as Editable Text).
NOTE: Setup is similar for both Image / PDF scanning
Some options are model dependent.
Be sure to check / adjust the settings in More >
Irfanview requires installation of third party software
Irfanview > Brilliant Free Photo Viewing and Print Software
Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.
- Create a Restore Point (optional, recommended)
- Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
- Additional information at the website, including: FAQ
- Both 32bit and 64bit versions for Windows are available.
- Irfanview is also available as an Windows 10 Application from the Microsoft Store
Software and All Plugins for 64bit version: https://www.fosshub.com/IrfanView.html
Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)
Includes access (where available) to Scan with HP Twain > Adjust settings > Save
How to find Help within the Irfanview software
Once installed, open the software > tab Help
Example help entry:
- Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
- Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.
Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.
Example — Irfanview — Scan Setup
Irfanview can be used for printing images / photos.
Example — Simple Print
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website — We are not a business group of HP..
Our Community is comprised of volunteers — people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click » Accept as Solution» .
01-13-2021 05:03 PM — edited 01-15-2021 10:42 AM
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Edits — Content Update
First, the main issue — Solution Center is based on Flash.
Flash is gone and is never coming back.
The GUI that opens the main Solution Center software menu depended on Flash.
Welcome to the HP Community .
Reminder to those reading :
Do NOT respond to individuals who post phone numbers or email addresses.
These might be scammers trying to steal your information / money.
HP does not post phone numbers or email in Community messages.
Flash Player is permanently disabled as of 12-Jan-2021.
The HP Solution center software is based on Flash:
Some of the possible solutions for Scan.
Start Scan using HP Scan executable.
You might be able to simply start HP Scan / Scan using the program executable.
The old Solution Center Scan software is located in «Digital Imaging»
C:\Program Files (x86)\HP\Digital Imaging\bin\
C:\Program Files\HP\Digital Imaging\bin\
Double-Click on File name / executable: hpiscnapp.exe
HP Scan and Capture — Microsoft Store (formally Windows Store) — Requires Windows 8 or higher
Nice features and worth a try.
HP Scan Extended
- Download-Save-Install >HP Scan Extended
- HPSE is a subset an older Full Feature Software suite.
- HPSE features are very similar to the HP Scan Software released after 2015.
- Although HPSE appears to be a separate software, HPSE is dependent on the infrastructure provided by the Full Feature Software. The Full Feature Software for your printer should be installed before installing and using HPSE.
- OPTIONAL: Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
- Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
- Right-Click HPScan.exe > Select Pin to Taskbar
- Right-Click HPScan.exe > Select Send to Desktop (Create a Shortcut)
- Right-Click HPScan.exe > Select Pin to Start
- HP S can E xtended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). Might include OCR (Save as Editable Text).
NOTE: Setup is similar for both Image / PDF scanning
Some options are model dependent.
Be sure to check / adjust the settings in More >
Irfanview requires installation of third party software
Irfanview > Brilliant Free Photo Viewing and Print Software
Irfanview provides an exceptional software experience that can be used for a variety of scan and print tasks, including the “Mirror” or horizontal flip function plus several other options not found elsewhere.
- Create a Restore Point (optional, recommended)
- Download the appropriate version (32bit or 64bit) of the program from the Website and install the program
- Additional information at the website, including: FAQ
- Both 32bit and 64bit versions for Windows are available.
- Irfanview is also available as an Windows 10 Application from the Microsoft Store
Software and All Plugins for 64bit version: https://www.fosshub.com/IrfanView.html
Includes Plugin for creating Multiple-page PDF files for images (Poster or large paper printing)
Includes access (where available) to Scan with HP Twain > Adjust settings > Save
How to find Help within the Irfanview software
Once installed, open the software > tab Help
Example help entry:
- Click on the Image Menu, then Vertical Flip. The image will turn upside-down. The left/right orientation will stay the same.
- Click on the Image Menu, then Horizontal Flip. The image will turn side-to-side, as in a mirror.
Note: The effect can be used on a smaller portion (rectangle selection) of an image, as well as the entire image.
Example — Irfanview — Scan Setup
Irfanview can be used for printing images / photos.
Example — Simple Print
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website — We are not a business group of HP..
Our Community is comprised of volunteers — people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click » Accept as Solution» .
01-13-2021 06:32 PM
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Thank you! I knew Flash was gone, but did not know how to get around that . Thanks again for your help.
01-15-2021 05:56 AM
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Uninstalled Flash Player and now HP Solution Center just not opening. Printer/Scanner is HP PSC 1600 series
01-22-2021 04:38 PM
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01-23-2021 01:28 PM
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Since the features of HP Soulution Center are many it has left current users without a window to their ink levels, scanning, and more. This is unacceptablel since the issue should of been conveyed to current customers ahead of the end of life for flash. Additionallly, HP should of been able to have a resolution for this since HP makes their money from the ink, if I have to purchase anouther printer to get features that HP Solution Center had I can tell you it will not be an HP printer. and that goes for my personal printer at home, my business printers, and my client printers. I realize this is a forum, but HP needs to address this or they will be taking a big hit in revenue. I am a retired Chief Informaiton Officer from Fortune 50 and this is not good PR for HP. I am not buying the fact that HP didn’t konw that flash was being retired and that they had many printeres out in the field that wre going to be effected. Enrique Lores needs to hear from enough customers and he’ll get the hit quickly that revenue will take a hit and effect the stock price!
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